Return & Refund Policy

Thank you for shopping with Angeline Mall.

We are committed to ensuring that every customer receives products in good condition. Please read our Return & Refund Policy carefully before making a purchase.

Return Policy

For hygiene and food safety reasons, all beauty drinks, health supplements, food products, and consumable items are non-returnable and non-exchangeable once sold.

Returns or exchanges will only be accepted under the following circumstances:

• Incorrect item received
• Damaged item received
• Missing item in the order

Customers must notify us within 48 hours of receiving the parcel and provide clear photos or videos as proof.

Refund Policy

Refunds may be approved under the following circumstances:

• The ordered item is out of stock and cannot be fulfilled.
• An incorrect item was sent and a replacement is unavailable.
• The product arrives severely damaged and a replacement cannot be arranged.

Once approved, refunds will be processed to the original payment method within 7–14 business days.

Exchange Policy

Exchanges are only available if:

• The item is damaged upon arrival
• The item has a manufacturing defect
• The wrong item was supplied

All exchange requests must be submitted within 48 hours of receiving the order.

Non-Refundable & Non-Returnable Situations

We do not accept returns, refunds, or exchanges for:

• Change of mind
• Personal preferences or taste
• Incorrect orders placed by customers
• Opened, consumed, or used products
• Allergic reactions or individual sensitivities
• Failure to follow the recommended usage instructions

Shipping & Delivery

Angeline Mall is not responsible for delays caused by courier services, customs inspections, weather conditions, public holidays, or other circumstances beyond our control.

Contact Us

If you have any questions regarding your order, please contact us:

Email: support@angelinemall.com

Our customer service team will do our best to assist you as soon as possible.

Thank you for choosing Angeline Mall.